Insurance Advanced
Curriculum
Chapter 1 : Introduction to Insurance
- 1.1) Life insurance–History and evolution
- 1.2) Insurance Through The Ages
- 1.3) Modern concepts of insurance
- 1.4) History of Insurance in India
- 1.5) Life insurance industry today
- 1.6) How insurance works
- 1.7) Risk management techniques
- 1.8) Insurance as a tool for managing risk
- 1.9) Role of insurance in society
Chapter 2 : Customer Service
- 2.1) Customer service – General concepts
- 2.2) Insurance agent’s role in providing great customer service
- 2.3) Grievance redressal
- 2.4) Communication process
- 2.5) Non-verbal communication
- 2.6) Ethical behaviour
- 2.7) Grievance redressal mechanism – Consumer courts, Ombudsman.
- 2.8) Insurance contracts – Legal aspects and special features
- 2.9) Insurance contracts – Legal aspects and special features.
Chapter 3 : Life Insurance
- 3.1) What Life Insurance Involves
- 3.2) Financial Planning
- 3.3) Life Insurance Products-I
- 3.4) Life Insurance Products-II
- 3.5) Applications of Life Insurance
- 3.6) Pricing and Valuation in Life Insurance
- 3.7) Documentation- Proposal Stage
- 3.8) Underwriting
- 3.9) Payments Under Life Insurance Policy
Chapter 4 : Health Insurance
- 4.1) Documentation Policy Condition-I
- 4.2) Introduction to Health Insurance
- 4.3) Insurance Documentation
- 4.4) Health Insurance Products
- 4.5) Health Insurance Underwriting
- 4.6) Health Insurance Claims
Chapter 5 : General Insurance
- 5.1) Principles of Insurance
- 5.2) Documentation